Objective

Automatically send a notification to Slack every time a HuskyVoiceAI call is completed.

Workflow:
HuskyVoiceAI → (call.completed webhook) → Make.com → Slack

Prerequisites

• HuskyVoiceAI account with Webhooks enabled

• Make.com account (Cloud)

• Slack workspace with permission to post messages

Step 1 – Create Make.com Scenario

1. Log in to Make.com → Create a new Scenario.

2. Add Webhook → Custom Webhook module.

3. Click Add → Custom Webhook → Create new webhook.
   
   
   

4. Copy the generated webhook URL.

Step 2 – Create HuskyVoiceAI Webhook

1. Log in to HuskyVoiceAI → Integrations → Webhooks → Add Webhook.

2. Paste the Make.com Custom Webhook URL from Step 1.

3. Select event: call.completed (required).

4. Save the webhook.

5. Trigger a test call to ensure HuskyVoiceAI sends data to the webhook.
   
   
   

Step 3 – Map and Transform Data

1. In Make.com, add a Set/Map module after the webhook.
   
   
   

2. Map incoming JSON fields to Google Sheet columns i.e add items under variables :
   Note : Enter variable name by typing it out and drag in the variable value from the pop up / dialogue
   
   
   

• event_id → event_id

• call_id → data.call_id

• status → data.status

• direction → data.call_direction

• call_to → data.call_to

• duration_seconds → data.call_duration_seconds

• agent_name → data.agent_name

• sentiment → data.call_analytics.sentiment

• interest_level → data.call_analytics.interest_level

• summary → data.call_analytics.summary

• next_steps → data.call_analytics.next_steps

• recording_url → data.call_recording

• call_transcript → flatten data.call_transcript to text

Step 4 – Send Slack Notification

1. Select slack → Send a Message module.

2. Connect Slack via OAuth and select the target channel.
   
   
   

3. Configure message/text using mapped fields:
   
   
   

*New Call Completed* 📞
Call ID: {{call_id}}
Status: {{status}}
Direction: {{direction}}
Dialed Number: {{call_to}}
Duration: {{duration_seconds}} sec
Agent: {{agent_name}}
Sentiment: {{sentiment}}
Interest Level: {{interest_level}}
Summary: {{summary}}
Next Steps: {{next_steps}}
Recording: {{recording_url}}
Transcript: {{call_transcript}}

Step 5 – Test & Activate

1. Trigger a test call in HuskyVoiceAI.

2. Confirm Make.com receives the webhook and the Slack message is posted.

3. Activate the scenario to run automatically.

Optional Enhancements

• Filter calls: Only log outbound calls or calls longer than X seconds.

• Prevent duplicates: Check event_id before posting.

• Security: Verify webhook signature (HMAC-SHA256) if enabled.