Objective

Automatically send a notification to Slack every time a HuskyVoiceAI call is completed.

Workflow:
HuskyVoiceAI → (call.completed webhook) → Zapier → Slack

Prerequisites

• HuskyVoiceAI account with Webhooks enabled

• Zapier account

• Slack workspace with permission to post messages

Step 1 – Create Zapier Webhook

1. Log in to Zapier → Create a new Zap.

2. Select Trigger → Webhooks by Zapier → Under trigger event , Catch Hook.
   

3. Pick off a Child Key should be left as it is i.e empty

4. Copy the custom webhook URL generated by Zapier.

5. This URL will be used in HuskyVoiceAI.

Step 2 – Create HuskyVoiceAI Webhook

1. Log in to HuskyVoiceAI → Integrations → Webhooks → Add Webhook.

2. Paste the Zapier webhook URL from Step 1.

3. Select event: call.completed (required).

4. Save the webhook.

5. Trigger a test call to ensure HuskyVoiceAI sends data to Zapier.
   
   

   
   
   
   

Step 3 – Map and Transform Data in Zapier

1. In Zapier, after the webhook trigger, add a node Formatter → Utilities -> Line Item To Text and test it
   
   
   
   
   
   
   
   
   
   

2. Map the incoming JSON fields for Slack:

• event_id → event_id

• call_id → data.call_id

• status → data.status

• direction → data.call_direction

• call_to → data.call_to

• duration_seconds → data.call_duration_seconds

• agent_name → data.agent_name

• sentiment → data.call_analytics.sentiment

• interest_level → data.call_analytics.interest_level

• summary → data.call_analytics.summary

• next_steps → data.call_analytics.next_steps

• recording_url → data.call_recording

• call_transcript → flattened transcript text

Step 4 – Send Slack Notification

1. Add Slack → Send Channel Message action.

2. Connect your Slack account and select the target channel.
   

3. Action event - send channel message 
   

4. Select the respective channel 

5. Configure the message using mapped fields and type in the bot name :
   
   

   
   
   

*New Call Completed* 📞
Call ID: {{call_id}}
Status: {{status}}
Direction: {{direction}}
Dialed Number: {{call_to}}
Duration: {{duration_seconds}} sec
Agent: {{agent_name}}
Sentiment: {{sentiment}}
Interest Level: {{interest_level}}
Summary: {{summary}}
Next Steps: {{next_steps}}
Recording: {{recording_url}}
Transcript: {{call_transcript}}

Step 5 – Test & Activate

1. Trigger a test call in HuskyVoiceAI.

2. Confirm Zapier receives the webhook and the Slack message is posted.

3. Turn on the Zap to run automatically i.e publish it to run automatically

Optional Enhancements

• Filter calls: Use Filter by Zapier to log only outbound calls or calls longer than X seconds.

• Prevent duplicates: Check event_id before posting.

• Security: Verify webhook signature if HuskyVoiceAI provides HMAC-SHA256.